FAQ

 

Flight Faq’s

My Flight Ticket

1. What is an e-ticket?

An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter when checking in for the flight.

2. What is a paper ticket?

A document, issued by an airline or a travel agency, to confirm that an individual has purchased a seat on a flight on an aircraft. This document is then used to obtain a boarding pass, at the airport. Allowing the passenger to board the aircraft.

3. Do I have to show ID proof at the time of check–in?

Yes. The airline and airport authorities may check your ID proof but we strongly recommend that you carry a government–issued photo–id proof with you whenever you fly for your domestic travel and a minimum of 6 months validity of passport for your International Travel.

4. What is meant by direct flights?

• Direct Flights are where two cities are connected by a single aircraft. Thus flights with none, one or more intermediate stops, but with no change of aircraft are direct flights.

• Direct Non-stop flights are generally the shortest in duration followed by direct flights with stops.

5. What are indirect flights?

Indirect flights are those where transit via intermediate cities are involved. Indirect flights involve change of aircraft. No break of journey is permitted.

6. What is the significance to search Advanced Search in Flights?

Advanced Search options allow airline and class specific searches.

7. Can I make a booking over the phone?

Yes, you can contact our Customer Support Team over phone (or) email. You can also enquire fares are enquiries@holidaydreamz.com.

Please note - We do not accept credit/debit card details over phone. Please choose another option of payment if you are booking a ticket over phone or email.

8. Are taxes and booking fees included in the prices that you show?

Yes, all prices shown include taxes and fees.

9. Is there a cancellation policy for flights booked on holidaydreamz.com?

Each airline has different cancellation charges. They are mentioned on the booking page at the time of making reservation. Check the Fare Rules for the booking to get complete information about the airline’s cancellation policy. Over and above the airlines cancellation charges, holidaydreamz charges Rs. 300 as standard cancellation charges for bookings cancelled through our call center. You can also choose to cancel a flight booking online; the standard cancellation charge will be only Rs. 250.

10. How do I cancel a flight reservation?

Flight bookings made on holidaydreamz can be cancelled online or offline.

Offline Cancellation: You can cancel flight bookings by calling our Customer support team number at (0)8886 251 251. For cancellations made via the Customer support team, standard cancellations charges of Rs. 300 will apply over and above the airlines own cancellation charges.

Online Cancellation: You will be asked to review and confirm the details before final cancellation. Online cancellation will be processed within 12 hours. For cancellations made online, standard cancellations charges of Rs. 250 will apply over and above the airlines own cancellation charges.

11. Do I need to confirm my flight reservation?

There is no need to confirm your reservation. If you need any information, you can login to My Bookings or call our customer support team.

12. Do I need to re-confirm my flight before departure?

It is not necessary to confirm reservations for domestic flights.

13. How do I get my e-ticket?

We will send you an SMS of your booking details also your e-ticket details will be sent to the email address you have provided during the booking process.

14. How do I get a boarding pass for an e–ticket?

You need to show your e–ticket confirmation email and your e–ticket number at the check–in counter. The airline representative will issue your boarding pass at that time.

15. What if I require booking an Open Ticket?

Currently there is no such process of open ticket. All airlines requires firm dates to and fro dates to process a ticket. However you can do amendments subject to airline applicable penalties and our service charges.

16. Can I do any last minute amendments at the airport?

• Generally last minute amendments can be done directly with the airline or at the airport. When you speak to the airline, ensure that you have the PNR number provided to you.

• However please note that these will be subject to the Fare Rules, restrictions applicable for the fare/ticket in question.

17. Do I have to pay something extra at the airport?

All our fares includes airport and other taxes, In very rare cases some airline prefer collecting taxes directly from passenger again it depends on the airport you’re flying from.

18. Are air tickets transferable?

No. Tickets are strictly non-transferable. They cannot be transferred under any circumstances.

19. I misspelled my name while booking a ticket. How do I get it changed?

You can call us to check if the airline you’ve booked with entertains change–of–name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re–book the ticket.

20. I have entered wrong name. How can I change it?

The airline doesn't allow Name change on the ticket, you'll have to cancel and re-book the ticket. Airline cancellation charges and holidaydreamz.com cancellation fee applicable.

21. I selected the wrong prefix (Mr/Mrs) to a passenger’s name while booking. How can I get this changed?

Just call us and tell us your trip ID. We’ll find out if your airline supports title change and if it does, we’ll pass on your details to them. If the airline doesn’t allow title change you’ll have to cancel and then re–book the ticket with the correct title.

Please note â€“ In case of cancellation the airline change penalty and our cancellation charges applies.

22. I have booked, but I need to add my child now. How do I do it?

Give us a call and let us know your existing booking details. We'll take care of the rest of the booking.

23. What is the maximum number of seats I can book?

A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to re-complete the booking process for the additional travelers.

24. What is group fare and how can I avail it?

If the numbers of passengers exceeds more than 9 travelling to same destination with same onward and return dates. holidaydreamz has specially negotiated group fare deals with all major airlines. Please send us a mail at enquiries@holidaydreamz.com and we shall send you the group fare quotation.

Please note â€“ The group fare is to availability of seats with airlines and requires much advance notice to the airlines.

25. What if my paper tickets are lost or stolen?

If this happens, email us immediately and we’ll help you process a lost ticket application. In most cases, the airline will require you to purchase replacement tickets at “today’s” fare, meaning that day’s current published fares. Our travel specialist will facilitate the sale of these tickets.

If your original paper tickets aren’t used within a designated period of time (usually 3–4 months, depending on the airline), you’ll receive a credit for the purchase price of the replacement tickets, after deducting an application fee (which, again, varies by airline). Of course, these policies and fees are subject to change at any time – ask our travel specialist for the most recent information for your airline’s replacement ticket rules and policies. We’re bound by these rules, so we strongly suggest you keep your paper tickets safe to begin with.

26. How do I confirm my seat assignments?

This facility is available only for frequent fliers and business class passengers, otherwise you can request for seats at the check-in counter.

27. What is the significance of Fare Rules and Terms & Conditions? Are the rules the same for all search results?

• Check Rules is a very important alert because you must know the specific rules regarding the fare that you are considering booking. Certain fares have cancellations and amendment restrictions and it is important to be clear about these rules.

• Rules will differ from result to result and is laid down by the airline for a particular fare

28. What is the policy applicable to a pregnant woman?

A pregnant woman is allowed to travel only up to 36 weeks into her pregnancy for both domestic and international travel. It is mandatory to have an OK to travel certificate given by a certified gynecologist. However every airline has its own policy for travel pertaining to pregnant woman.

29. What is the condition for booking Infants?

Infant can be booked on our website, only if accompanied by an adult. Make sure they have valid proof of birth at the time of checking in, and remember that infants must be accompanied by an adult at least 18 years old. To avail of infant fares, the infant must be under 24 months of age throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you need to make a separate booking using a child fare.

30. Can I enter my in-flight meal preferences while booking?

Meal Requests can be provided while making the booking. However the same cannot be guaranteed as it is subject to availability.

31. Can I enter the frequent flyer number while booking?

You can enter the frequent flyer number while making the booking. Please note that mileage points awarded will be dependent on the class of travel as defined by the airline.

32. What is the checked baggage allowance prescribed by the airlines?

• As per airlines restrictions/limitation on baggage, if you travel economy class, you will be permitted to check-in 20 kg per person. For Business Class this would be 30 kg and for first class 40 kg & Bull: However, for USA & Canada, two pieces of checked-in baggage weigh not exceeding 23 kg each and the total dimensions (length, height and width) not exceeding 158 cm.

• Exceeding the maximum permitted baggage allowances will entail excess baggage charges.

33. What is the cabin baggage allowance prescribed by the airlines?

• Generally, airlines permit one piece of hand luggage weighing upto 7 kg, with set dimensions 115 cm (length 50 cm + height 45 cm + width 20 cm).

• Indian Government regulations permit ONLY ONE piece of cabin baggage per adult passenger. A laptop will be permitted in lieu of hand luggage but one piece of hand luggage plus a laptop will not be permitted as cabin baggage.

• Exceeding the maximum permitted baggage allowances will entail excess baggage charges.

34. What if my baggage is lost, stolen or delayed?

In such a situation, immediately report the loss or delay to the concerned airline counter at the destination and file an indemnity report and submit it at the same counter.

35. If I need to cancel my flight, what’s the latest I can do this by?

With holidaydreamz, you can cancel your flight no later than 3 hours before the time of departure. If it’s later than 3 hours, you need to contact the airline directly for cancellation.

36. How will I get my money back after a cancellation?

We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card.

37. How long does it take to process a refund?

We usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts.

38. I still haven’t received my refund. Help!

We’re extremely sorry for the delay in your refund. Please get in touch with our Customer support team. We shall try to refund at our earliest possible.

39. I booked my flights on holidaydreamz but then cancelled them by directly contacting the airline. How do I claim my refund?

We strongly recommend that you let us know immediately after cancelling directly with the airline. Depending on your bank, the refund generally takes 4 to 15 days (from the day we find out about the cancellation) to get processed. In cases such as no–show or flight cancellation, the refund process can take more than three weeks too.

 

 

Hotel FAQ

 

My Hotel Booking

1. How do I know my reservation was booked?

Upon confirmation of your hotel booking, you will receive an SMS and email given during the processing of your reservation.

2. Do I need to confirm my reservation?

There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by writing to enquiries@holidaydreamz.com or by contacting our customer services team.

3. Why it is showing as hotel "On Request"

"On Request" indicates that the hotel may or may not be available. Our team will contact the hotel and get back to you within 3 business hours with a confirmation. Your credit card will NOT be charged. Only an approval is taken when you complete the booking. In case we are not able to confirm the booking the amount is reversed back to your card.

4. What if I don’t get a confirmation at the time of booking?

If a confirmation page does not display once you complete your booking, check your email for a confirmation. If you still did not get an email confirmation within ten minutes, let us know at enquiries@holidaydreamz.com and we will send you your confirmation details.

5. I did not get any email confirmation. What do I do?

If you don’t receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam (junk mail from us). Check your spam folder, just in case, and add our email address enquiries@holidaydreamz.com to your address book so that it doesn’t get filtered out next time. In the meantime, contact us at enquiries@holidaydreamz.com so we can send you an email confirmation. Be sure to include the following information:

a) The name the reservation was booked under

b) The hotel name and location (city)

c) The check in / check out dates

6. What is my hotel check in time?

The standard check-in time is 14:00 and check out time is at 12:00 noon. However, if you are arriving earlier. Please give us intimation much before. We’ll do our best to accommodate your request, but it’s ultimately subject to room availability when you arrive at the hotel.

7. Will the hotel hold my room if I am arriving late?

Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room until 7:00 am the day after your planned arrival date.

8. Can more than two adults stay in one room?

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.

9. Our children will be traveling with us – do they stay for free?

When making your booking, select the number of children traveling with you from the ‘Children’ drop–down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.

10. What if I need a specific type of hotel room (non–smoking, wheelchair friendly, etc.)?

Contact our Customer Support Team with your request and we’ll do our best to get you what you ask for. However, your request is ultimately subject to availability when you arrive at the hotel.

11. I have made the hotel booking, but I would like to modify the booking (change name/dates etc.). How do I do this?

Holidaydreamz doesn’t support modifications to hotel bookings. You’ll have to cancel your existing booking and make a new one, Hotel Cancellation charges and our service fee applies.

12. I have booked a hotel with someone else's card. Do I need to show/carry that card at the hotel?

No, that is not required. All you need to carry is a printout of the confirmation voucher that was sent to you by holidaydreamz.com and valid ID proofs (voter's ID/driving license/ration card/passport)

13. How do I cancel a hotel reservation?

To cancel a hotel reservation, please contact our Customer Support team at 1800 699 2872.

14. Will my credit card be charged when I book my reservation?

Yes, your credit card will be charged immediately for all reservations made through our website or over the phone. This guarantees your reservation as well as the rate. Again this varies with the type of rate and hotel you select.

15. What is the cancellation policy? Will my credit card be charged if I don’t cancel my reservation?

Cancellation policies vary by hotel and are there to avoid holding a room for a guest who is not going to use it. If you don’t cancel your reservation within the allotted cancellation period, the hotel will charge a penalty (usually one night room charge plus tax) to the credit card provided to reserve the room. Be sure to review the cancellation policy for your hotel carefully when you are making your booking. If you have questions about the cancellation policy for your particular hotel reservation, contact our Customer Support team for assistance. For non cancelable reservations, no changes or cancellations are allowed once a confirmation number is issued.

16. My cancellation policy reads Cancel 24 hours prior to arrival and I planned on checking in at 11:00 pm. Can I cancel my reservation by 11:00 pm the day before I planned to arrive?

Cancellation policies are based on the hotels check in time, not your projected arrival time. The normal hotel check in period extends until 2:00 pm local hotel time on the day of your arrival. If your hotel cancellation policy indicates a 24 hour cancellation policy, it means you must cancel your reservation by 2:00 pm local hotel time the day before you planned to arrive.

17. Is there a cancellation policy for Hotels booked on Holidaydreamz?

If you are canceling 7 days prior, you will be charged a processing fee. If it is less than 7 days, you will be charged 1-night retention plus a processing fee. If you are canceling after the check-in date, there will be no refund. However, some tariffs may be non-refundable as per the hotel’s cancellation policy. Taxes as applicable will be charged.

18. What are the cancellation charges?

The cancellation charges depend on the hotel, time of stay (‘season’ time, ‘off–season’ time), and time of cancellation. To know what’s applicable in your case, check the hotel’s booking policy mentioned on the booking page while making the reservation Apart from the cancellation charges levied by the hotel, Holidaydreamz charges a fee of Rs.300 for every hotel cancellation.

19. If I need to cancel my hotel booking, what’s the latest I can do this by?

It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation. However, please keep in mind that irrespective of what the hotel’s booking policy says, you cannot cancel your booking on the day that you’re supposed to check–in.

20. How will I get my money back after cancelling a hotel booking?

We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card.

21. How long does it take to process this refund?

We usually process the refund within 4 working days from the cancellation request. However, it may take slightly longer to reflect in your account statement as this depends upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts.

 

 

 

Bus FAQ

Bus FAQ's

FAQ's on Tickets

Is it must to take a printout of the ticket?

It depends on the bus operator you have booked your ticket with.

FAQ’s on Booking

Do I need to register with Holidaydreamz to book bus ticket?

Not mandatory.

Does booking online cost me more?

Not at all! The price of the bus ticket is the same as you would get from the bus operator too. Rather we have amazing offers on bus ticket with which you could save more money.

Your site shows me a request button when I search for my route. What is this?

Seats for some of our operators are not readily available. In such cases, we will contact with our operator for getting wanted seats. Therefore, if you see a request button, it’s recommended that you leave your contact details there and our executive will try to arrange a ticket for you. Alternately, you can call us and get live help from our executives.

I have placed a request. How much time will it take to hear from you now?

At the earliest possible, we will call you basis the requests queue and date of journey. At times we are inundated with requests and this may cause a delay in the time we may take to get back to you. If you face such a delay, it’s best to call us up and check on the status of your request.

FAQ’s on Payments

Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?

Not necessary, A passenger can use any body’s card to pay for the ticket, it is not necessarily to be their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.

While making payment our system asks you for Card holders name and address and travelers name and address.

What payment options do I have?

The different payment options are

Credit card

Debit card

Internet banking (Internet enabled online bank account)

Cash cards

mChek mobile payment

Paymate mobile payment

Can I pay using my internet enabled bank account?

Yes. You can transfer money from any of your below bank accounts to holidaydreamz.com to buy tickets:

ABN Amro Bank

Citibank

IDBI Bank

Punjab National Bank

Axis Bank (UTI Bank)

Corporation Bank

IndusInd Bank

State Bank of India (SBI)

Bank of India

Federal Bank

Jammu & Kashmir Bank

Union bank of India

Bank of Rajasthan

HDFC Bank

Kotak Bank

Yes Bank

Centurion Bank of Punjab

ICICI Bank

Oriental Bank of Commerce

 

How does the transaction appear on my card / account statement?

Transactions on holidaydreamz.com will appear as www.holidaydreamz.com/bus.in or CCavenue in your statement depending on the payment option that you had chosen.

Is it safe to use my credit card on this site?

Content from payment security needs to be added.

FAQ’s on Cancelation

Can I cancel my ticket online?

Most of the tickets can be cancelled online. However, there are some tickets that can only be cancelled through our Customer Support.

The following is the usual cancellation fee:

Time Frame

Cancellation Fee

Upto 1 week before the travel

No charge (fully refundable)

Less than 1 week and upto 3 days before the travel

5% of the total ticket fare

Less than 3 days and upto 24 hrs before the travel

10% of the total ticket fare

*Less than 24 hrs before departure

No refund

However please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact any of our executives for cancellation details on any specific service

In addition to the above a minimum of only Rs.50 is charged (per transaction) as service charges to refund/credit the amount back on your credit/debit card.

How can I cancel my bus ticket online?

You need to click on the cancellation link provided on our bus home page. Enter your ticket number and the e-mail ID that was provided at the time of booking and click on cancel ticket. However for an instant action we would recommend you to call our Customer Support and have your cancellation reference number.

What is if I don’t want to pay Rs.50 as service charges to get refund on my debit/credit card?

When we debit or credit your account, we are in turn charged by your bank or Credit Card Company. To avoid this fee you can select the refund in the form of Cash Coupon which can be used against a future booking on holidaydreamz.com (within 6 months of cancellation)

What is a cash coupon?

The cash coupon is a 12 digit alpha-numeric code that can be used as money while purchasing a ticket through holidaydreamz.com

FAQ’s on Refunds

I missed the bus. Do I get a refund?

holidaydreamz.com guarantees you to provides a 100% refund if the bus is missed due to either any of our operator or its’ partner company's fault. However, if the bus is missed due to any other reason not directly related to us or any of our operators no refund is provided.

How can I get a refund in case I cancel my ticket?

The refund is provided as per with our cancellation policy. This refund will be provided in the form of a cash or cash coupon.

I don't want the cash coupon - I want my money back. What do I do?

The cash coupon policy was introduced for convenience to the user so that they don't have to go through the payment procedure all over again. And also that you can avoid paying Rs.50 as service charges. However, if you wish to encash the cash coupon, you can do so by sending us a mail on. enquiries@holidaydreamz.com We will require your cash coupon number, and the bank / card details you used while making a payment the time you transacted. The money will reflect in your card / account within 10 business days.

Can I use more than one cash coupon during a single transaction?

Yes. You can use more than one cash coupon during a single transaction on redBus. You can enter as many as 3 coupons per transaction. However each coupon can be used only once. Every time you enter a new cash coupon number, you submit the number using 'calculate'. The balance after the transaction will be associated with the new cash

 

 

 

Payment FAQ

 

My Payment options

1. What payment options does Holidaydreamz have?

You can make the payment by any of the following modes of payment:

•  Credit / Debit Card (All Visa, Master Cards and Amex)

•  Cheque / DD

•  Cash Payment

Payments can be deposited in one of our Bank Accounts.

Our Bank Address and Account details are

2. Is my credit card information safe on your site?

Yes, to guarantee the security of your on-line payments and the transmission of personal data, our website uses the Secure Socket Layer protocol. This process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the Internet. Once received, your credit card information is not transmitted over the Internet again.

For more information on payment security please visit url http://paymentsecurityofmmy.com

3. What Is the Card Verification Number (CVV) on my credit card?

The CVV is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV code during your transaction to make sure that the card is, in fact, in your possession.

4. Where is the Card Verification Number (CVV) located on my credit card?

For Visa/MasterCard: Your CVV is the three–digit code after the last four digits of your credit card number on the back of the card within the signature field.

For American Express: Your CVV is the four–digit number on the front right–hand side of the card above the card number.

5. Under what name will my purchase be charged on the credit card statement?

Our Company is a division of Doteventures Pvt Ltd, so all your purchases will be charged under the name of Doteventures Pvt Ltd.

6. Is it possible to book tickets for anyone else through my account?

Yes, just enter the details of the passengers you want to book for when you're asked to enter traveler-details at the time of booking.

 

Registration FAQ

 

My Registration

1. How do I register?

Registering is quick, easy, and worry-free. Simply complete our short registration form and select the emails you'd like to receive. After successfully registration with us you will get confirmation mail with credential details that you can use for login with us. Holidaydreamz does not send spam or sell email addresses, and your personal information will never be shared.

2. Is it necessary to register?

We don’t force you to register. However, if you register with holidaydreamz.com. You save you the trouble of repeatedly typing all details which you have mention before while making your booking when you make a booking. Additionally, it also opens the option to receive great travel deals from us via email before anybody else.

3. Are there any benefits of registering with holidaydreamz.com?

If you travel frequently and like our service, registering has several benefits:

•  Save profile information for travelers & say goodbye to repetitive typing

•  View complete history of all your travel bookings and searches

•  Print out e-tickets & invoices at any time for all your bookings

•  SMS & email trip details at any time

•  Sync your travel details with your calendar

4. How do I change my password?

Sign in to your account from My Booking page and change your password from the Edit Profile page. Here you can reset your password.

5. If i forgotten my password. What do I do?

Click on the forgot password link on the Member Login Page. Enter your Username click on Submit. The new password will be emailed to you.

6. What if my password is not recognized?

Check your username and password again. And again. Passwords are case sensitive; make sure your caps lock is not on. If you have forgotten your password, use the link and type in your email address. Well then send you instructions on how to reset your password.

7. How do I edit my account information?

Sign in to your holidaydreamz.com account and get to the (Profile) tab. You can edit your information here – just be sure to hit the (Save profile) button when you’re done.

8. Can I change my username?

No, The username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new member.

9. How do I log off of the site when I am finished?

Click on < Sign out> on the main menu and you will be logged off.

10. Can I book on Holidaydreamz, if I am a non-resident Indian?

Currently Holidaydreamz caters to Indian residents only.

11. What if I have a question or concern that isn’t covered here?

Just send an email to the appropriate department, and we'll respond as soon as we can.